Terms and Conditions
Conditions of Sale
Please read our Conditions of Sale and print a copy for future reference.
General
1. These Conditions of Sale are for business customers only.
2. We do business only under these Conditions of Sale except for Catalist sales where separate conditions apply. The Catalist Terms can be found on the website. www.ogcbuyingsolutions.gov.uk
3. Goods are subject to availability and may vary from those advertised.
4. You must decide before ordering if the goods are suitable for your needs.
5. Please note that we reserve the right to cancel or refuse orders for items shown on our website with an incorrect price or with any other incorrect information. No contract is made with you until we have dispatched your order.
Prices and Payment
6. Our advertised prices do not include VAT and delivery. The price of the goods may be changed from the one advertised. Please confirm the price before you order.
7. We accept payment by bank transfer, cheque, credit or debit card or cash. Credit card and debit card payments are taken at the point of customer order not on dispatch of goods.
8. Goods bought on credit must be paid for by 30 days from our invoice date. We may share customer credit history information with relevant credit agencies.
9. We remain owners of the goods you purchase until you have paid for all of them in full. We can retrieve and resell them if they are not paid for. This applies to all goods we supply to you and to any money owing in respect of any transaction with you.
10. Under the Late Payment of Commercial Debts Regulations 2002, we can exercise our statutory right to charge interest and an administration charge on all invoices overdue.
Delivery
11. We charge for all deliveries. We operate a standard next day delivery service for in stock items. Standard delivery is to suitable ground floor reception or stores areas. Please notify us in advance if you have any special delivery requirements – there will be an additional charge. Goods can also be collected from our Operations Centre at Waterfold Park, Rochdale Road, Bury BL9 7BJ with suitable identification
12. If the goods do not arrive or are incomplete, are the wrong goods or are damaged when you open them, you must tell our Customer Services Department within 5 days of receipt or expected delivery – telephone 08705 553555.
13. After delivery you are responsible for protecting the goods against loss or damage .
Cancellation
14. You cannot cancel an order once we have accepted it, unless this is agreed in writing by our authorised representative.
Returns
15. It is your responsibility to check the goods on delivery. All our goods are sold to you with the benefit of the manufacturer’s warranty. We will accept returns of faulty goods notified to us within 14 days of delivery. Some manufacturers operate a day one return to manufacturer policy -our Customer Services Department will advise you on this.
16. If faulty goods are to be returned to us you must obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. The RMA will be valid for 28 days. We will arrange for collection of the Goods, which must be available for collection in their original packaging together with all accessories and manuals. We cannot accept unauthorised returns which do not have an RMA.
17. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price (or ?20 whichever is greater) plus a collection charge of ?6.95 for this service. Please contact our Customer Services department.
18. If you return goods please ensure that you have backed up your data. We will not be responsible for any data that is lost.
19. Please note we do not accept returns of special purchase items, consumables, opened software unless it is faulty or software licences.
Guarantee and Liability
20. You get the benefit of the manufacturer’s warranty in respect of all the goods we sell. Please note that we do not provide any warranties ourselves in respect of the goods and we exclude any warranties express or implied by statute, common law or of any other kind. We are willing however to sell you an additional top-up warranty to supplement the manufacturer’s warranty.
21. We are resellers to business customers and as permitted under the Unfair Contract Terms Act 1977 we exclude liability for claims regarding the quality or fitness for purpose of goods or otherwise which consumers can make under the Sale of Goods Act 1979. We are liable for death or personal injury caused by our negligence. We do not accept any liability for indirect or consequential losses or loss of profits.
Clearance/2nd User Stock
22. A Clearance/2nd User product is deemed to be a product which is offered by the Company on any of its web sites at a discounted price compared to its original cost where such products have been previously used or opened, have items missing or have damaged packaging. In addition, some have been repaired. Details of the status of such products are to be found on the relevant web-site. The company makes no warranty in relation to the accuracy of the status of the relevant Clearance/2nd user product as set out on the description. Such products are sold on an 'as is' basis with no warranty or guarantee given by the Company other than the remaining manufacturer's warranty (if applicable).
Gifts
23. We sometimes offer promotional free gifts. Please let us know if you do not want to receive them.
Telephone Calls
24. We sometimes monitor or record telephone calls for training purposes.
Company Details
25. Equanet is a trading division of DSG Retail Limited. Registered office: Maylands Avenue, Hemel Hempstead, Hertfordshire HP2 7TG. Registered number 504877. All trademarks acknowledged.
(05/05)
VAT Exemption
VAT exempt customers must make any purchases in a PC World store and present the relevant Customs & Excise paperwork at the time of ordering. VAT exempt orders cannot be placed over the website, and we cannot accept requests for VAT exemption after a web order has been placed.
DSG Retail Limited 2005 Terms of Use
The contents of our website are the copyright of DSG Retail Limited or other copyright owners and are protected by copyright law. All brand names and product names used on our site are registered trade marks or trade names of their respective holders. You may read and copy the material contained on our website solely for personal and non-commercial use.
By using our website you agree not to intentionally misuse it. Our website may contain hyper-links to other websites completely unrelated to us; we are not responsible for the content or practices of such websites. Service on our website may be interrupted occasionally and errors may occur. Use of our website is governed by English law and you submit to the exclusive jurisdiction of the courts in England.