Support Services

Eventually, your I.T. equipment will depreciate or your business will grow and you will want to replace systems with better equipment. Equanet offer a number of services for end-of-life equipment. These services can help dispose of, or regenerate existing equipment.

Support Services include:

Refurbishment

close-up-processor.jpgIf a PC or other item still meets your business needs, apart from a few key components, such as hard disk capacity, we can refurbish it.

Refurbishment gives older PCs a new lease of life and is ideal if PCs are passed on in your company.

Disposal

When I.T. equipment reaches the end of its useful life it can’t be disposed of in landfill sites any more. Equanet can organise to have your equipment disposed of in accordance with Waste Electrical and Electronic Equipment (WEEE) regulations.

Data recovery or destruction

Equanet can recover the data on old hard disks and other media, or we can certify its destruction in accordance with the Data Protection Act. The service is fully auditable. We can conduct this on-site, if required.

On-site I.T. healthcheck

We can visit your premises to check the health of your entire network. A healthcheck will match your business requirements to your PCs' or network’s capabilities, check on the status of software licences and furnish a report of recommendations for
improving performance to meet with your business needs.

On-site upgrade

Our engineering teams are available to install upgrades purchased from Equanet to your PCs and Notebooks.

Driving efficiency and reducing downtime

Through our nationwide network of engineers, dedicated account managers and help desk support, Equanet provides maintenance and support for any I.T. hardware. As the needs of every business will vary, we provide flexible terms that allow you to choose different service levels for the support you require for your I.T. equipment.

Maintenance & Support

Hardware maintenance

Our hardware maintenance service provides on-site support for hardware beyond the manufacturer’s warranty. You can select from a range of response times to ensure that if anything goes wrong, you’re up and running again within your agreed service level.

Choose from 1, 2 and 3 year periods with multi-year discounts to fit with your product lifecycle. Service levels vary from 365-day cover, 8 and 4-hour fix or on-site next business day response.

Hardware support

It is highly likely that hardware will breakdown whilst it’s still in use. Repairs can be costly so is the impact on the business of
individual downtime. Businesses need to get their hardware working again as quickly and hassle-free as possible.

At Equanet, our Business PC Performance offers you all the reassurance and service you'd expect, by providing fully inclusive cover against every eventuality.

  • Next business day on-site engineer break-fix service*
  • Accidental damage repair service
  • A loan machine complete with transferred data
  • A brand new replacement to an equivalent specification, if your hardware cannot be repaired**
  • Unlimited repairs for breakdown and accidental damage
  • FREE annual healthcheck
  • Dedicated business hardware support help line
  • Telephone software support help line
  • Worldwide cover
  • All labour and parts included


*Desktop PC and Notebooks only

** A replacement product will be to the equivalent specification.

Software support

man-with-headset-smiling.jpgSoftware issues are the most common form of computer problem in business, but that doesn’t make them any less frustrating.

An Equanet software support contract will ensure all your employees have direct access to telephone support for software issues.

 

 The service includes:

  • Operating systems, such as Windows XP and Mac OSX
  • Microsoft business applications
  • Support throughout installations and configuration
  • Troubleshooting application errors
  • Unlimited telephone support during help desk hours (8:00am to 6:00pm)