HP Care Pack Services

HP Care Pack Services offer upgraded service levels to extend and expand your standard product warranty with easy-to-buy, easy-to-use support packages that help you make the most of your server investments.

Benefits

  • Fast, responsive support helps improve server performance and utilization, reduce server downtime
  • Direct access to proven expertise
  • Reliable support with committed response times
  • Service levels to suit your environment, needs, and budget
  • Single point of contact and responsibility for timely problem resolution
  • Consistent service quality worldwide

Enhance the return on your industry-standard server investments

Capitalizing on your HP ProLiant servers' powerful capabilities requires a service partner who thoroughly understands your server technology and systems environment. That’s why collaborating with HP Services to make the most of your ProLiant investments is a smart business decision.

From business continuity and high availability support to multivendor service management to technical education and training, HP’s award-winning services span the ProLiant system lifecycle. We have the global reach and broad-based expertise you need to deliver consistent support levels across geographies and technologies. We are acknowledged leaders in supporting Microsoft, Linux, open source middleware, and VMware-based solutions. And draw on the industry's largest network of certified service partners to help you leverage your entire multivendor environment for enhanced business agility.

A single, ultra-reliable source for all your service needs

Whether you’re a small or medium-size business or a large global corporation, HP can deliver complete, end-to-end service solutions — with a single point of contact, accountability, and “ownership.” We’ll work closely with your business and technical teams to help:

  • Improve ProLiant service quality with standardized services at predictable costs
  • Cut the complexity of multivendor services and support
  • Meet your unique application availability and total cost of ownership (TCO) requirements
  • Speed and simplify ProLiant solution implementation, maintenance, and management
  • Boost environment-wide performance and availability

Total care — from the people who know ProLiant best

HP Services helps you optimize your ProLiant investment with a complete portfolio including:

  • A wide range of offerings from HP Care Pack support packages to fully customized service solutions
  • A choice of service levels to suit your specific needs:
    - Recommended Service to simplify solution  deployment, maintenance and management with expert  installation and remedial support 
    - Enhanced Service to improve performance and availability  with more comprehensive implementation support, faster  response times and extended coverage hours
  • Start-up and implementation services— including global rollout capabilities – to help you get your ProLiant servers deployed rapidly, with minimal business disruption
  • IT Consolidationservices to help you cut cost and complexity through improved ProLiant server capacity utilization 
  • Engineers certified in Windows and open source environments, as well as partnerships with BEA, Microsoft, major Linux distributors, Novell, Oracle, SAP, Cisco, and many other leading vendors
  • Integrated hardware and software support for full lifecycle coverage of your entire industry-standard infrastructure
  • State-of-the-art online support — including HP Instant Support Enterprise Edition (ISEE) for advanced electronic monitoring and problem resolution
  • HP Integrated Supportfor simplified, single-source multivendor environment and service management service management 
  • HP business continuity and availabilitysolutions to help you proactively reduce your downtime risks and recover quickly if catastrophe strikes
  • HP Education Servicesfor targeted, ProLiant-specific training options

For further information, please contact your Equanet account manager and ask to speak to a HP Server specialist.