We recommend that you register your Care Pack immediately Choose Next Business Day Hardware Support when you need to: •Extend your hardware warranty coverage for key systems and devices •Obtain easy-to-buy, easy-to-use onsite services •Improve hardware performance and uptime •Increase the return on your HP hardware investments •Enjoy consistent service coverage across geographically dispersed sites Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected equipment. This flexible Care Pack packaged service covers desktops, workstations, servers, storage systems, notebooks and laptops, handhelds, network equipment, and printing and imaging devices. Remote problem diagnosis and support - HP Services uses electronic remote support tools to isolate your problem and facilitate resolution. Next business day onsite response - For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next working day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials. Coverage window options •Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm, Monday through Friday, excluding holidays •Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm, Monday through Friday, excluding holidays •24x7: Service is available round-the-clock, including all holidays Escalation management - Established escalation procedures enlist specialized expertise from HP selected third-parties.