Returns Policy

1. It is your responsibility to check the goods on delivery. All our goods are sold to you with the benefit of the manufacturer's warranty.

2. If faulty goods are to be returned to us you must first obtain an RMA (Returned Merchandise Authorisation) from our Customer Services department. The RMA will be valid for 28 days. We will arrange at our expense for collection of the goods, which must be available for collection in their original packaging together with all accessories, software and manuals. The goods will be tested on receipt. Please note that some manufacturers have a day one back to base policy - we will advise you if this the case.

3. We cannot accept unauthorised returns which do not have an RMA.

4. Your remedy in respect of faulty goods depends on the individual manufacturer's 'Dead on Arrival' (DOA) policy. Where you notify us of a fault in the goods within the time specified in the relevant DOA policy and the fault is verified we will replace the goods or give you a full refund.

5. Where goods are returned outside the DOA period and the fault is verified, the goods will be repaired under the terms of the manufacturer's warranty.

6. If you change your mind we may take goods back at our discretion if they are unopened, unused and in perfect condition. There will be a handling charge of 15% of the purchase price (or £20 whichever is greater) plus a collection charge of £6.95 for this service. Please contact our Customer Services department.

7. If you return goods please ensure that you have backed up your data. We will not be responsible for any data that is lost.

8. We do not accept returns of special purchase items, software licences, consumables or opened software unless it is faulty.