Network Management
Total Network Management
Business continuity needs a reliable infrastructure. Network downtime means loss of revenue, so it’s critical that any issues are dealt with in a proactive manner before they become a problem to the organisation.
That’s where Equanet’s Remote I.T. Management can play an active role in your business. By constantly monitoring your network, our system is able to spot problems when they occur and deal with them quickly and easily before they inhibit your entire network - 95% of potential issues are identified and resolved in less than an hour.
An always-on broadband connection feeds straight to Equanet network operation centre, giving you a virtual Systems Manager that never sleeps or goes on holiday.
Our Remote I.T. Management service includes:
- Unlimited proactive remote support
- Remote 24-hour network monitoring
- Daily anti-virus updates
- Monitor backup
- All incoming emails scanned for viruses
- Activity reporting
In order to effectively manage your network, our Remote I.T. Management team needs full access rights. This inevitably raises security issues, but we will give you full details of any activity we need to perform on your network. Although we look after the day-to-day running of your network you still maintain control over it, and we will never access it without your permission
Every month you will receive a report from Remote I.T. Management services, summarising our activities and making recommendations. If an important incident occurs, we will issue an exception report.
Remote management of your network will deliver an immediate and dramatic upturn in the performance of your I.T. systems. Also, the information gleaned from this can be used to remotely reconfigure your network, and even individual PCs, to ensure they run at optimum performance for your business needs.
Total network management
Most of our service team’s work will be done remotely and will often go unnoticed by the majority of your employees. However, your Remote IT Management service also includes unlimited telephone help desk support, so you can talk to our qualified network engineering teams at any time (8:00am to 6:00pm, Monday to Friday) about typical network issues, for example:
- Adding or deleting users to the network
- Re-distribution of server disk space
- Printer queue issues
- Distribution of new software applications
- Reinstalling software components
- Resolve log on issues
- Password issues
- Email and Internet accessibility problems
For more information contact us at ritm@equanet.co.uk.